Shipping Policy

Shipping Policy for My Store

Order Processing

At My Store, we process orders within 1-3 business days after payment has been confirmed. Please note that processing may take longer during holidays, peak periods, or if additional verification of your order is necessary.

Shipping Destinations

We currently ship to customers located within the United States. Available shipping methods and their costs will be presented at checkout before payment is completed.

Shipping Costs and Fees

Shipping fees are calculated based on your order details and displayed at checkout. Additional charges such as taxes, duties, or customs fees may apply and will be shown as required.

Ground Shipping within the US costs $6.
Orders over $50 qualify for free ground shipping.
Expedited shipping options are available at checkout for faster delivery.

Estimated Delivery Times

After processing, delivery usually takes 7-10 business days via ground shipping within the United States. Expedited options and international shipping are also offered:

Domestic delivery generally occurs within 7-10 business days once your order ships.
International shipments typically take 8-11 business days after dispatch, depending on destination.

Please keep in mind that delivery times are estimates and can be affected by factors outside our control, including carrier delays, weather, customs inspections, and address issues.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Please allow some time for carriers to update tracking information after shipment. For the latest status, refer to your tracking details.

Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address. If an order cannot be delivered due to incorrect or incomplete information, the package may be returned to us, and additional shipping costs may apply to resend the order.

If you notice a mistake in your shipping address immediately after placing your order, contact us promptly through our site or by email at matthiasutido@gmail.com. Address changes are time-sensitive and cannot be guaranteed.

Receiving Your Package

If tracking indicates your package has been delivered but you have not received it, please check around your property, including porches, side doors, or mailrooms, before contacting us.