Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-22

This Return & Refund Policy explains how My Store handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at matthiasutido@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping and Fees You are responsible for return shipping costs unless the item is defective, damaged, or incorrect..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at matthiasutido@gmail.com.

Store-Specific Conditions

  • Return & Refund Policy At Baggu, you have 30 days from the purchase date to return full-priced items.
  • Returns must meet our condition requirements: items must be unused, unwashed, and in their original packaging with all tags attached.
  • If the product appears used beyond trying it on, we cannot accept the return.
  • Which Items Can You Return?
  • Only full-priced items are eligible for return.
  • Sale items, including those bought during promotional events or from sale collections, are final sale—no returns or exchanges are accepted on these.
  • How to Begin a Return Contact Baggu through the contact page to start your return.
  • Once we receive the return and verify it meets our condition standards, we will process your refund.
  • Refunds are issued to the original payment method.
  • Return Shipping and Fees You are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Returns sent by mail will have a $4.95 restocking fee deducted from the refund.
  • Returns made in a Baggu physical store, exchanges, and returns processed as store credit do not incur a restocking fee.
  • Bringing your return to a store avoids the restocking fee and typically speeds up your resolution.
  • Refund Processing Time After we receive and inspect your returned item, refunds usually take 5-10 business days to appear in your original payment method account.
  • Price Adjustments If an item you purchased goes on sale within 7 days of your purchase, Baggu offers a one-time price adjustment refund for the difference directly to your original payment method.
  • Order Cancellations You may cancel your order within 24 hours of purchase.
  • Please contact Baggu promptly via the contact page to request cancellation.
  • Contact Baggu For returns, exchanges, cancellations, or any questions, reach out to us at hansoruha@gmail.com or through our contact page .